Shipping Policy & Return Policy
Delivery Timeline
Deliveries are made throughout the week, except on national holidays, using third-party service providers appointed by costyle.in.
Within Maharashtra we will take 2-3 days to delivery the products. For outside Maharashtra, we will take 4-6 days to deliver the products.
Introduction
We take immense pride in providing our customers with exceptional products and a seamless shopping experience. We understand that sometimes preferences may change, and we want you to be completely satisfied with your purchase. That's why we offer a hassle-free 7-days return policy that ensures your peace of mind. In this article, we'll walk you through the details of our return policy, making sure you're well-informed and confident when making a purchase from Costyle Leather.
Our Commitment to Your Satisfaction
Our customers are at the heart of everything we do. We believe that you should feel completely satisfied and confident in your decision to shop with us. If for any reason, you find that your purchase doesn't meet your expectations, you can initiate a return within 7 days of receiving the product. We value your trust and are committed to providing a seamless return process, ensuring your shopping experience is pleasant from start to finish.
Eligibility for Returns
To be eligible for a return, the product must meet the following criteria
- 01. The return request should be made within 7 days of the delivery date.
- 02. The product must be in its original condition, unused, with all tags and packaging intact.
- 03. Customized or personalized items may not be eligible for return unless there is a manufacturing defect or an error from our end.
Easy Return Process
Returning a product with Costyle Leather is easy and straightforward. Here's how it works:
- 01. Initiate Return Request: Simply contact our customer support team within 7 days of receiving the product. You can reach us via email, phone, or through our contact form on the website.
- 02. Provide Details: Our customer support team will guide you through the return process and may request some information, including your order number and reason for the return.
- 03. Package the Product: Carefully pack the product in its original packaging, ensuring it is well-protected for the return journey.
- 04. Ship the Product: We'll provide you with return shipping instructions, including the address to send the product back to us. The cost of return shipping will be your responsibility unless there is a manufacturing defect or an error from our end
- 05. Inspection and Refund: Once we receive the product and verify its condition, we will process the refund to your original payment method. Please note that it may take a few business days for the refund to reflect in your account.
Exceptions and Special Cases
While we strive to make the return process as seamless as possible, there are a few exceptions to our return policy:
Returning a product with Costyle Leather is easy and straightforward. Here's how it works:
- 01. Products that show signs of wear and tear or damage due to misuse may not be eligible for a full refund.
- 02. In case of return request after the 7-day period, we may offer an exchange or store credit instead of a refund.
- 02. If the product is purchased from an authorized Costyle Leather retailer, please check with them for their specific return policy.
Conclusion
We take immense pride in providing our customers with exceptional products and a seamless shopping experience. We understand that sometimes preferences may change, and we want you to be completely satisfied with your purchase. That's why we offer a hassle-free 7-days return policy that ensures your peace of mind. In this article, we'll walk you through the details of our return policy, making sure you're well-informed and confident when making a purchase from Costyle Leather.